Informativa sui rimborsi

Returns & replacements

Custom and made-to-order items

Every ANHOLANDO pet portrait piece is made to order, whether it is personalized from your photo or ordered as the pictured design. We do not accept returns or exchanges of these items because you change your mind.

Wrong, defective or damaged items

If you receive the wrong item, your piece has a manufacturing or personalization error, it is clearly different from the design you approved or the pictured design you ordered, or it arrives damaged in transit, please email hi@anholando.com as soon as possible with your order number and clear photos of the issue.

After we review and confirm the issue, we will arrange a replacement or remake at no additional cost to you. ANHOLANDO covers any necessary return shipping for a confirmed issue of this kind.

Contact us before returning an item

Please contact us before returning any item. If a return is required, we will provide the return address and shipping instructions. Please do not send your item to an address printed on the original parcel without contacting us first.

Your consumer rights

This policy does not limit any consumer rights that cannot be excluded under applicable law. If a refund is required under applicable law, it will be issued to your original payment method. The time for the credit to appear depends on your payment provider.